Terms and conditions

Growth & Management Consulting:

Business audit roadmaps, commercial scaling strategy, and brand architecture.

Digital Systems Architecture & Engineering:

Web and application development, technical infrastructure engineering, bespoke software solutions, and UI/UX design.

Content, PR & Media Production:

Digital narrative curation, brand shoots, photography, videography, and public relations management.

Performance Marketing & Lead Generation:

Cross-channel advertising campaigns, conversion funnels, search/social campaigns, and social media management.

Sales Enablement:

Business development infrastructure, strategy playbooks, and outreach pipeline engineering.

Specific project deliverables, milestones, timelines, and commercial scopes are formalized in separate Statements of Work (SOW), service proposals, or written agreements executed between the parties. In the event of any conflict between an executed SOW and these Terms, the SOW shall prevail regarding specific project scope.

Strict Advance Payment Requirement:

All services, retainers, consulting blocks, production phases, and development milestones must be paid in full and in advance prior to the commencement of any work, allocation of operational resources, or release of deliverables.

Milestone Disbursements:

For phased architectural, engineering, or design projects, each subsequent phase or sprint must be remitted and cleared in advance before work on that milestone begins.

Recurring Retainers:

Monthly advisory, management, or marketing retainers are invoiced and payable prior to the start of the applicable service month.

Work Suspension:

The Muse Digital reserves the right to withhold deliverables, halt active development environments, pause ad spend management, or suspend active consulting work if advance payments are not fully settled and cleared.

Late Invoices:

Any outstanding accounts or delayed renewals may accrue a late charge at the rate of 1.5% per month (or the maximum permitted by applicable law).

Proprietary Frameworks & Pre-Existing IP:

The Muse Digital retains sole and exclusive ownership of all proprietary consulting frameworks, strategic audit methodologies, diagnostic software, custom development modules, design templates, and internal files created independently of or prior to any client engagement.

Client Work Product:

Subject to complete and cleared advance payment of all agreed fees and invoices, the Client shall receive ownership of or specified license rights to the custom deliverables (such as approved visual brand identities, customized source code builds, and client-specific creative media) outlined in the governing SOW.

Portfolio & Marketing Rights:

Unless explicitly prohibited by a mutually executed Non-Disclosure Agreement (NDA), The Muse Digital reserves the right to reference the Client, display non-confidential project assets, and cite measurable growth achievements across its digital portfolio, case studies, website, and promotional materials.

Professional Standards:

The Muse Digital warrants that all services will be performed in a professional, workmanlike manner consistent with established commercial industry standards.

Commercial Results Disclaimer:

While our strategic methodologies and systems architecture are engineered to optimize commercial performance, business outcomes remain subject to external market conditions, competitor movements, platform algorithm changes (e.g., Meta, Google, LinkedIn), and consumer behavior. The Muse Digital does not guarantee specific revenue figures, lead quotas, financial milestones, or return-on-investment (ROI) figures unless explicitly agreed to in writing as a binding performance guarantee within a signed contract.

General Disclaimer:

Except as expressly set forth herein, all services, software architectures, and deliverables are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

Retainer Cancellation:

Ongoing retainer arrangements may be cancelled by either party upon thirty (30) days' prior written notice, subject to any minimum fixed-term commitments specified in the SOW.

Termination for Cause:

Either party may terminate an agreement immediately upon written notice if the other party commits a material breach of these Terms and fails to cure such breach within fourteen (14) days of receiving written notification.

Treatment of Advance Payments:

Advance payments made for upcoming service periods or active development milestones are non-refundable once work or resource scheduling has commenced, as fees cover committed consultant time, asset procurement, and infrastructure allocation.